Refund policy
Return Policy
Thank you for your purchase. We hope you love your new items.
Return Window
You have 30 calendar days starting from the delivery date to submit a return request. Returned goods must be shipped out within 7 days once your return application gets approved.
Return Condition
All returned items must be unused, undamaged, and kept in their original packaging. Products with stains, scratches, or missing accessories will not be accepted for refund.
Return Shipping Fee
Return‑shipping costs are borne by the buyer. The original shipping fee at checkout is non‑refundable. We strongly recommend you choose a trackable courier service for return delivery.
Refund Process
Once we receive and inspect your returned parcel, we will send you a result notification within 3‑5 working days. Approved refunds will be credited back to your original payment account in 5‑10 business days.
Damaged & Defective Goods (Seller‑side Responsibility)
If your item has inherent defects or damage caused by our production or packing fault before shipment, please send clear photos to our mailbox within 7 days of receiving your package. You may choose one of the following solutions: full refund, free replacement, or partial compensation for your loss. We will bear all return‑shipping costs.
Minor bumps, scratches or damages caused during transit are unavoidable and shall not be deemed as product defects. Such transportation‑related damage is not the responsibility of the seller and is not eligible for free return, refund, replacement or compensation.
Damage caused by improper use, man‑made collision or wear‑and‑tear after receipt shall also be borne by the buyer.
Exceptions
Custom‑made goods, clearance sale products and gift cards are non‑returnable.
Order Cancellation
Unshipped orders can be cancelled free of charge. After shipment, orders can no longer be cancelled and have to follow our return process.
Contact us: verajude626@gmail.com